• Effectively supervise the performance of Team Leader, Customer Service Representatives and Salesforce Specialist. 

• Ensures that all Customer Service Representatives and Salesforce Specialist are assessed and all training needs are cascaded within established guidelines.

• Provides orientation to subordinates on project revisions and/or new accounts. 

• Ensures that all client requests, queries, and complaints are being addressed and/or resolved regularly including feedback. 

• Act as 2nd level of escalation for client issues. 

• Investigates and resolves customers’ problems, which may be complex or long-standing problems that have been passed on the Customer Service Representatives. 

• Ensures the quality of all Customer Service Representatives and Salesforce Specialist when interacting with customers and ensures their availability to meet the needs and expectations of the customers. 

• Monitor and ensures accuracy of reports generated by all Customer Service Representatives and Salesforce Specialist before submission. 

• Prepares reports on a regular basis for submission to immediate superior. 

• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Supervisor as may be formally and officially defined by the immediate superior or by the executive management.

• Bachelor’s Degree in Information Technology, Business Administration, Marketing or any equivalent.

• At least 2 years work experience in performing executive and administrative functions or in a similar position. 

• Preferably female.

• Proficient knowledge of customer service, and standard office practices and procedures. 

• Computer literate and knowledgeable in Basic Windows Applications. 

• Keen on minute details, flexible, systematic, and results-oriented. 

• Excellent English written and verbal communication skills. 

• Ability to work well under pressure and with minimal supervision. 

• With a strong leadership background that can handle problems quickly and efficiently.

• Experience in handling people is preferred.

• Amenable to work onsite in Ortigas Pasig, City.

• Can start immediately.