Tamaray People Solutions Corporation Customer Service Specialist (MANDARIN)

₱80-100K[Monthly]

On-site - MakatiFull-time<1 Yr ExpHigh/Senior High School

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Assisting customers by responding to inquiries and concerns
Handling complaints, providing appropriate solutions and alternatives within established time limits.
Demonstrating customer orientation, adaptability in responding to various personality types, and strong teamwork skills.
Consulting with customers on products and services to deliver optimal solutions for their needs.
Resolving customer issues and complaints in a timely and satisfactory manner, with patience and understanding.
Identifying and assessing customers’ needs to ensure quick satisfaction, going the extra mile to engage them.
Exhibiting the ability to multitask and manage time effectively.
Adhering to company procedures, guidelines, and policies.

Filipino citizen or born and raised in the Philippines.
At least a high school diploma or higher.
Proficient in conversational Mandarin Chinese, with fluency in listening, speaking, typing, and reading; a strong understanding of Mandarin Chinese is a plus.
Good learning ability, communication skills, execution capability, and comprehension skills.
23rd Floor, Tower 6789, Ayala Avenue, Makati City, Philippines.
Ability to thrive in high-pressure environments, with a capacity to excel in demanding situations and a strong team-oriented attitude.
Experience working in a customer service team.
Willingness to work in shifting schedules and for a full onsite job.