Customer Service Representative - Telco Sales Account

₱25-30K[Monthly]
On-site - MakatiFull-time<1 Yr ExpHigh/Senior High School
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Job Description

English LanguageCustomer ServiceProblem SolvingTechnical Skills

Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate product information and assist with order processing.
  • Resolve customer complaints in a timely and professional manner.
  • Maintain a positive attitude while handling customer interactions.
  • Collaborate with team members to improve service delivery.
  • Document customer interactions and feedback effectively.

Requirement

  • Educational Qualifications: Must possess at least a High/Senior High School diploma.
  • Experience Level: Less than 1 year of experience in customer service preferred.
  • Skills and Competencies: Proficiency in English, excellent customer service abilities, strong problem-solving skills, and technical aptitude.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
  • Working Conditions: Office environment with potential remote work opportunities.
  • Qualities and Traits: Strong communicator, patient, adaptable, and team-oriented.

Christine Marie Tuazon

RecruiterAlorica

Active this week

Working Location

5th Floor, Southgate Mall. 2258 Chino Roces Ave, Makati, Metro Manila, Philippines

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, Life Insurance, HMO

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Maternity & Paternity Leave, Vacation Leave

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Posted on 27 November 2024

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