Customer Service Representative
Intelegencia
Vince Polintan
HR OfficerIntelegencia
Active within three days
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Free Meals
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
- Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Document customer interactions and update account information using internal systems.
- Escalate complex issues to higher-level support or back-office teams when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Meet or exceed customer satisfaction and quality metrics.
- At least 2 years in college or completed a vocational/short course.
- With or without BPO experience (experience in financial accounts is a plus).
- Good English and Filipino communication skills.
- Strong problem-solving skills and attention to detail.
- Willing to work onsite and on shift schedules (including weekends and holidays).
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Posted on 15 Sep 2025
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