Fraud Customer Service Representative
Madjam Empower Solution Inc.
Madjam Faith Francisco
Insure OfficerMadjam Empower Solution Inc.
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Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Life Insurance, HMO
Others
Tuition Assistance
Perks Benefits
Employee Discount, Retirement Plan, Sleeping Quarters
Professional Development
Employee Assistance Program
Description
- Assist customers in identifying and resolving issues related to potential fraud.
- Provide exceptional customer service to ensure a positive customer experience.
- Monitor transactions for signs of fraud and escalate any suspicious activities.
- Document all interactions with customers for future reference and reporting.
- Collaborate with internal teams to improve fraud detection processes.
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Proficient in English language, strong customer service skills
- Responsibilities and Duties: Ability to handle customer inquiries effectively
- Qualities and Traits: Detail-oriented, strong problem-solving skills, empathetic demeanor
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Posted on 17 Sep 2026
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