We are looking for a customer-focused Help Desk Customer Service Representative to support borrowers and brokers throughout the mortgage loan process. If you have experience in the mortgage, banking, or financial services industry and are passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

• Respond to inquiries from borrowers and brokers regarding mortgage loan applications, documentation, and processes.
• Provide timely updates on loan applications and account statuses.
• Investigate and resolve loan-related concerns while assisting with basic technical issues.
• Guide customers through documentation requirements and the overall mortgage process.
• Collaborate with underwriting, loan setup, and account management teams to ensure a seamless customer experience.
• Maintain service quality standards while ensuring compliance with company policies and industry regulations.
• Accurately document customer interactions and resolutions.

Qualifications

• At least one year of experience in the mortgage industry.
• Previous customer service or BPO experience, preferably in banking, lending, or financial services.
• Excellent verbal and written communication skills in English.
• Strong analytical, problem-solving, and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications and customer support tools.
• Willingness to work remotely and on a shifting schedule, if required.

Work set-up: Remote

Target start date: Aug 14, 2026