The Customer Service Representative (CSR) is a call center position that interacts with many prospective customers on a daily basis.

RESPONSIBILITIES

• Representatives typically make 400 calls per day (50 per hour), depending on the program
• Handles both inbound and outbound call programs
• Makes outbound calls in response to customer inquiries
• Verifying information from the customer, screening the customer for their interest in the client’s product or service, and/or warm transferring the customer to a provider of a service
• Initially work on a single program then trained to handle multiple programs
• May involve some customer service, but usually not upset or irate customers
• Other duties that may be assigned from time to time

QUALIFICATIONS

• Excellent Communication Skills - oral, written and listening skills included
• Preferably with at least 3 months call center experience but open to hiring no experiences
• Outstanding attendance record with minimal concerns
• Highly efficient with excellent Time Management Skills as they are expected to take a high volume of call
• Accuracy in capturing and recording information
• Receptive to feedback and willing to modify approach to improve
• Proficient in handling basic software, internet and has good navigation skills
• With minimal sales skill in a light, friendly and professional approach
• WFH Ready with own equipment with at least i3 processor, 8GB RAM and Windows 10 Operating System and noise cancelling headset
• Has a stable internet connection of at least 50mbps