A non-voice BPO job description focuses on back-office support, data processing, and text-based customer assistance via email, live chat, or social media rather than phone calls. Daily tasks include resolving account issues, updating digital databases, and meeting strict response time goals

Key Responsibilities:

• Text Support: Answer customer questions using live chat, email, or social media apps.
• Data Entry: Type, update, and manage customer details in internal databases.
• Order Processing: Handle online purchases, billing adjustments, and tracking updates.
• Content Review: Check user posts or media to make sure they follow platform rules.
• Quality Control: Follow privacy rules and keep accurate logs of every.

Qualifications & Skills:

• Education: High school diploma or college level/graduate.
• Writing Skills: Clear and correct English grammar and spelling.
• Typing Speed: Fast and accurate typing, usually 30 to 35 words per minute or higher.
• Multitasking: Ability to handle multiple chats or software windows at the same time.
• Tech Literacy: Comfortable using web tools, spreadsheets, and CRM software.