Description

• Manage incoming calls and customer inquiries effectively and professionally.
• Provide accurate information about products and services to customers.
• Resolve customer complaints in a timely and efficient manner.
• Document all customer interactions and transactions in the system.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using call center technology and CRM software.
• Qualities and Traits: Patience and empathy while dealing with customers.
• Qualities and Traits: Ability to work in a fast-paced environment.