Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and feedback for future reference.
• Support back office operations to ensure seamless service delivery.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong English language proficiency, excellent problem-solving skills, and a customer-centric approach.
• Responsibilities and Duties: Ability to handle customer requests and escalate issues when necessary.
• Qualities and Traits: Empathetic, patient, and detail-oriented individual with a positive attitude.