ROLE OF DEPARTMENT:

• Delivering information about company's offerings.
• Providing proactive customer outreach.
• Collecting and analyzing customer's feedback.
• Resolving customer's technical or non-technical concerns.
• Delivering information about company's offerings.
• Handling customer complaints.

JOB RESPONSIBILITIES:

• Listens and resolves the customer's concerns and queries
• Maintains positive attitude and calmly
• Responds to complaints, resolves issues and troubleshoots technical problems
• Delivers information about a company's offerings
• Provides pro-active and extra mile service
• Collects and analyzes customer's feedback and responds to customer's reviews
• Develops and documents knowledge into helpful content
• Ensures prompt resolution of customer complaints and review feedback to continually improve the entertainment across platform
• Identifies service gaps and establishes programs to address the gaps
• Assist in driving the customer loyalty strategy of the platform and ensuring every agent have a strong education on desired programs

QUALIFICATIONS:

• 2 years in College or Bachelor's Degree holder
• 1 to 2 years experience as CSR (Chat/Call Support).
• Good communication, reading comprehension and problem solving skills.
• Must be willing to work onsite, 6 days a week, shifting schedule and holidays.