Description

• Provide exceptional customer service by addressing customer inquiries and resolving issues promptly.
• Assist customers via phone, email, and chat to ensure a seamless experience.
• Collaborate with team members to enhance customer service processes and effectiveness.
• Maintain accurate records of customer interactions and feedback.
• Support back office operations as needed, ensuring timely follow-up on customer requests.
• Experience in Freight forwarding

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or related roles.
• Skills and Competencies: Proficiency in English language and customer service techniques.
• Qualities and Traits: Strong work ethic and excellent interpersonal skills.
• Responsibilities and Duties: Ability to work effectively in a team-oriented environment.
• Working Conditions: Comfortable working in a fast-paced environment.