Job Responsibilities

• Receive and release repaired radios with complete and accurate documentation.
• Ensure all repaired radios are properly tested, documented, and ready for release to customers.
• Accept returned radios and conduct initial inspection, verification, and proper recording.
• Provide timely updates to customers regarding the repair status of their units through phone calls, messages, or other communication channels.
• Answer incoming telephone and mobile calls, accurately document customer concerns, and coordinate with the Technical Team for resolution.
• Welcome and assist walk-in customers in a courteous, professional, and friendly manner.
• Facilitate the issuance and collection of accountability and dissemination forms for demo units, service units, and analog radios used for field service.
• Process the distribution, activation, and documentation of Push-to-Talk Over Cellular (POC) units.
• Coordinate and schedule transportation requests for field technicians and service visits.
• Maintain accurate inventory records of service units, demo units, accessories, and spare parts.
• Update and monitor records for both in-house and field service/demo units.
• Ensure the parts storage room ("Pyesa Room") inventory is organized and updated accurately at all times.
• Coordinate with the Sales, Technical, Warehouse, and other departments to ensure timely updates and accurate documentation.
• Maintain the proper safekeeping, filing, and confidentiality of all service records, reports, and customer documents.
• Prepare daily, weekly, and monthly service reports as required by management.
• Perform other customer support and administrative tasks assigned by the immediate supervisor.

Job Requirements

• Bachelor's Degree in Business Administration, Office Administration, Information Technology, Communications, or any related field.
• At least one (1) year of experience in Customer Support, Customer Service, Administrative Support, or a related role.
• Experience in handling customer complaints, or concern resolution is required.
• Excellent verbal and written communication skills in English and Filipino.
• Strong customer service orientation with excellent interpersonal and problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to prepare and maintain accurate records, reports, and documentation.
• Able to multitask and work efficiently in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong coordination skills and the ability to work collaboratively with different departments.
• Willing to be assigned in Quiapo, Manila.
• Fresh ideas, a positive attitude, and a willingness to learn are highly valued.