Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order processing, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate issues to relevant departments for resolution.
• Provide feedback on processes and contribute to continuous improvement efforts.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Junior: 0–2 years of experience in customer service.
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong problem-solving abilities.
• Qualities and Traits: Strong work ethic, excellent interpersonal skills, and organizational skills.
• Responsibilities and Duties: Ability to work well in a team environment and manage time effectively.
• Working Conditions: Fast-paced office environment with a focus on customer satisfaction.