Customer Service Representative

₱15-25K[Monthly]
On-site - Quezon CityFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

Problem SolvingCustomer ServiceEnglish LanguageCall CentreTechnical Skills

Description

  • Provide exceptional customer service via phone, chat, or email.
  • Resolve customer inquiries and complaints efficiently and professionally.
  • Maintain detailed records of interactions and transactions.
  • Collaborate with team members to enhance overall service quality.
  • Stay updated with product knowledge and industry trends.
At Alorica, a leader in BPO and Call Center solutions, we prioritize creating positive customer experiences that drive client success. Join our dynamic team to make a difference!

Requirement

  • Educational Qualifications: Minimum High/Senior High School degree required.
  • Experience Level: No previous experience required; training will be provided.
  • Skills and Competencies: Strong problem-solving abilities, excellent customer service, proficiency in English, call center experience preferred, and technical skills for system navigation.
  • Responsibilities and Duties: Assist customers via phone, resolve inquiries, provide product information, and escalate issues when necessary.
  • Working Conditions: Office environment; may involve shift work including evenings and weekends.
  • Qualities and Traits: Patience, empathy, strong communication skills, and a positive attitude.

Edilbert Balla100% response rate

Sourcing AssociateAlorica

Working Location

Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines

Posted on 22 November 2024

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Alorica

Series C

>1000 Employees

BPO & Call Center

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