We are looking for enthusiastic and skilled Customer Service Representatives to join our BPO team. In this role, you will provide exceptional support to our clients and their customers through various communication channels. Your ability to resolve issues efficiently and maintain a positive attitude will be crucial to our success in delivering outstanding service.

• Handle inbound and outbound customer calls, emails, and chat inquiries promptly and professionally.
• Provide accurate information about products, services, and policies to customers.
• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• Document all interactions and maintain detailed records in our customer management system.
• Collaborate with team members and other departments to improve service delivery and efficiency.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Meet and exceed performance metrics, including response times and customer satisfaction scores.

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service role, preferably in a BPO environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and Microsoft Office.
• Flexibility to work various shifts, including evenings and weekends.