Customer Service Representative
Job Description
Description
- Respond to customer inquiries via phone, email, or chat, ensuring high satisfaction
- Provide information about products/services and assist with issues
- Maintain detailed records of customer interactions and transactions
- Resolve customer complaints in a professional manner
- Collaborate with team members to achieve better results
- Uphold iPloy, OPC's commitment to exceptional service in the BPO & Call Center industry
Requirements
- Educational Qualifications: High/Senior High School degree required.
- Experience Level: Open to Fresh Graduates/Students with no prior experience necessary.
- Skills and Competencies: Excellent communication skills, proficiency in relevant computer applications, and strong problem-solving abilities.
- Responsibilities and Duties: Respond to customer inquiries, handle complaints, and provide information.
- Working Conditions: Fast-paced environment, requires the ability to work in shifts if necessary and handle high call volumes.
- Qualities and Traits: Patience, empathy, adaptability, and a positive attitude towards customer service excellence.
Hanna Petagara
iPloy, OPCHR Officer
Active today
Working Location
16TH FLOOR, iPloy,OPC, 16th floor, One Montage, Archbishop Reyes Ave, Cebu City, Cebu, Philippines
Benefits
Employee Recognition and Rewards
Annual Appraisal
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Others
Company Social Events
Time Off & Leave
Bereavement Leave, Sick Leave
Posted on 15 October 2024
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