SWNG Golf Lounge Customer Service Representative

₱15-20K[Monthly]

On-site - Quezon CityFull-time<1 Yr ExpDiploma

Customer ServiceStrong Work EthicInterpersonal SkillsBack Office SupportTeam PlayerProblem Solving

Welcome and assist customers at SWNG Golf Lounge, providing an exceptional guest experience within the sports and recreation industry.
Address inquiries, manage reservations, and provide information about our golf simulators and services offered.
Maintain a deep understanding of company policies, promotions, and the golfing activities available to offer personalized recommendations to guests.
Handle customer concerns and feedback with professionalism, escalating issues to management when necessary.
Collaborate with the team to ensure the lounge operates smoothly and uphold our commitment to creating a pleasant sports-centric atmosphere.

Educational Qualifications: Minimum of a Diploma degree.
Experience Level: Entry-level; less than 1 year of experience required.
Skills and Competencies:
- Excellent customer service skills.
- Strong work ethic and dedication.
- Effective interpersonal skills to interact with customers and team members.
- Adept at back office support and administrative tasks.
- Ability to work effectively as part of a team.
- Strong problem-solving abilities.
Responsibilities and Duties:
- Respond to customer inquiries and resolve issues efficiently.
- Provide support and information to customers as needed.
- Document interactions, transactions, and customer feedback.
- Collaborate with team members to ensure a high-quality customer experience.
Working Conditions: Office environment with the possibility of remote work arrangements.
Qualities and Traits:
- Patient and empathetic professional demeanor.
- Excellent communication and listening skills.
- Proven ability to handle stress and adapt to changing conditions.
- A motivated self-starter with a results-driven approach.

Karen Co

OwnerSWNG Golf Lounge

Active this month

97 Roces Place. 97 Don Alejandro Roces Avenue, Diliman, Quezon City, Metro Manila, Philippines

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Perks Benefits
Free Meals, Parking Space
Time Off & Leave
Vacation Leave

Posted on 27 September 2024