Care Support Specialist

Key Responsibilities:

• Serve as the primary point of contact for clients, providing exceptional support before, during, and after their healthcare journey.
• Manage appointments, client communications, and follow-ups to ensure a seamless patient experience.
• Guide clients through healthcare programs, explain processes, and coordinate care with the clinical team.
• Maintain accurate client records and ensure timely documentation using company systems.
• Monitor client progress, address concerns, and escalate issues when necessary.
• Promote relevant healthcare and wellness services based on client needs.
• Collaborate with cross-functional teams to deliver high-quality, patient-centered care.
• Prepare reports, support departmental initiatives, and participate in training and continuous improvement programs.
• Comply with company policies, quality standards, data privacy regulations, and professional ethics.
• Perform other duties as assigned by management.

For Licensed Allied Health Professionals (Preferred/Applicable):

• Provide professional clinical support, health education, counseling, or other services within the scope of your professional license and qualifications.

Ideal Candidate:

• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Compassionate, professional, and client-focused.
• Able to work collaboratively in a fast-paced healthcare environment.
• Proficient in basic computer applications and comfortable using digital healthcare systems.
• Experience in healthcare, customer service, or patient coordination is an advantage.