Customer Care Operations Lead (Not a BPO company)
J-K Network Services
J-K Network Services
RecruiterJ-K Network Services
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Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Care Operations Lead
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits
Job Requirements:
- Bachelor’s degree holder
- With at least 3-5 years of experience as Customer Support Superviso supervisor.
- Amenable to work in Technopark, Binan Laguna
- Can attend face to face interview
- Can start as soon as possible
JOB RESPONSIBILITIES
- Manages daily back-office customer service operations, addressing client inquiries through email and phone
- Ensures responses to customer requests are timely, accurate, and professional
- Provides coaching, training, and support to customer service staff to enhance performance and service quality
- Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
- Serves as the main point of contact for escalated back-office customer issues
Look for Ms. Riva
RECRUITMENT PROCESS (Face to Face)
- Initial Interview
- Final Interview
- Job Offer
Recruiter_Exec J-K
RecruiterJ-K Network Services
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Posted on 24 Jan 2026
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