CSR Collections

₱20-25K[Monthly]
On-site - ManilaFull-time3-5 Yrs ExpBachelor
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Job Description

English LanguageCustomer Service

Description

  • Represent company professionally to customers, answering inquiries and addressing concerns via phone, email, and chat.
  • Resolve issues effectively, ensuring client satisfaction while adhering to company policies
  • Maintain a thorough understanding of our services, providing accurate information to both existing and prospective clients.


Requirements

  • Job Title: Customer Service Representative - Collections
  • Educational Qualifications: At least 2nd year college
  • Experience Level: At least 3 years of experience in collections
  • Skills and Competencies: Excellent communication skills, problem-solving abilities, proficiency with customer service software, and strong interpersonal skills.
  • Responsibilities and Duties: Responding to customer inquiries, resolving issues, maintaining customer satisfaction, and documenting interactions.
  • Working Conditions: Office environment, potential for remote work, full-time schedule with possible over-time during peak periods.
  • Qualities and Traits: Empathetic, patient, adaptable, attentive to detail, and committed to providing outstanding customer service.

Rebecca Bote

Inkorp Human Resource ServicesHR Officer

Active this month

Working Location

SM Mall of Asia. SM Mall of Asia, Seaside Blvd, Pasay, 1300 Metro Manila, Philippines

Benefits

  • Government Mandated Benefits

    13th Month Pay, Paid Holidays

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Posted on 15 October 2024

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