Description

• Engage with customers via chat to provide support and solutions to their inquiries.
• Effectively communicate with team members to ensure seamless customer service experiences.
• Document customer interactions and feedback for future reference and improvement.
• Maintain compliance with company policies and procedures during all customer interactions.
• Utilize MS Office tools to manage customer data and project updates.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry Level (0–2 years).
• Skills and Competencies: Strong collaboration and communication skills.
• Skills and Competencies: Customer-oriented mindset with focus on satisfaction.
• Skills and Competencies: Proficient in MS Office suite and general computer literacy.
• Skills and Competencies: Basic project management skills are an advantage.