Call Center Representative

Lexie

₱20-30K[Monthly]
On-site - LagunaFull-timeNo Exp RequiredHigh/Senior High School
Preview

jecca marbella

HR ManagerLexie

Active within three days

Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave

  • Work-Life Balance

    Flexible Hours

Read More

Key Responsibilities

  • Handle Inbound Calls: Answer incoming customer phone calls regarding account inquiries, billing issues, order tracking, or service complaints.
  • Problem Solving: De-escalate upset callers and find solutions using the company's internal tools and guidelines.
  • Data Entry: Document every interaction and update customer account notes accurately in the database software.
  • Meet Performance Metric Targets: Maintain high satisfaction scores (CSAT) and keep calls concise to meet Average Handling Time (AHT) goals.


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Posted on 16 Jul 2026

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