Telco Account Specialist – Financial Services

Location: Cebu City

Industry: Financial Technology

Position Type: Full-time, Onsite

Role Overview

In this role, you will be the first point of contact for clients of a UK-based financial account. Your role is to ensure customer satisfaction by providing clear, empathetic, and effective support.

Key Responsibilities

• Provide support with payments and mobility services
• Serve as the primary contact for client accounts in financial services.
• Collaborate with internal teams to resolve service issues and improve client satisfaction.

Qualifications

- At least 2-years in College or Senior High School graduate

- Familiarity with customer service experience, especially phone-based.

- Strong communication skills;

Compensation & Benefits

- Competitive salary package aligned with experience.

- Professional development and training opportunities.

- Clear career progression within mobile services account management.