Telco Account Specialist – Mobile Services

Location: Cebu City

Industry: Mobile Technology

Position Type: Full-time, Onsite

Role Overview

We are seeking dedicated professionals to join our technical team. In this role, you will act as a trusted partner for clients, ensuring seamless support for mobile-related services and applications. This is a career path for individuals who want to combine customer service expertise with technical knowledge in the fast-growing mobile sector.

Key Responsibilities

-Serve as the primary contact for client accounts in mobile services.

- Provide phone-based customer support with a focus on technical troubleshooting.

- Assist clients with Microsoft Windows, Word, and Excel applications.

- Collaborate with internal teams to resolve service issues and improve client satisfaction.

Qualifications

- High School Diploma or GED required; Associate’s degree preferred.

- Prior customer service experience, especially phone-based.

- Familiarity with Microsoft Windows, Word, and Excel.

- Strong communication skills; bilingual proficiency may be required.

Compensation & Benefits

- Competitive salary package aligned with experience.

- Professional development and training opportunities.

- Clear career progression within mobile services account management.