• Effectively manage large volumes of incoming calls and customer inquiries.
• Identify and assess customers' needs, resolve issues, and achieve satisfaction.
• Build sustainable relationships and trust through open communication.
• Record customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Act as a brand ambassador reflecting the company's values and professionalism.
• Maintain a high level of product knowledge to assist customers effectively.

Educational Qualifications:

• Minimum of High/Senior High School degree

Experience Level:

• No previous experience required

Skills and Competencies:

• Proficient in the English Language
• Proven customer service proficiency
• Effective scheduling abilities
• Strong problem-solving skills
• Technical skills relevant to customer service
• Ability to work well in a team environment

Responsibilities and Duties:

• Address customer inquiries and issues professionally
• Schedule appointments and manage customer accounts as needed
• Collaborate with team members to improve service delivery
• Maintain a high level of product knowledge to assist customers

Working Conditions:-

• Office or call center environment- Full-time with potential shift requirements

Qualities and Traits:

• Exhibits a strong work ethic and reliability
• Displays patience and empathy toward customer concerns
• Demonstrates adaptability in a dynamic work setting