Description

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Maintain customer records and document interactions.
• Collaborate with team members to improve service delivery.
• Provide feedback on recurring customer issues to management.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level: minimum of 1 year of bpo experience
• Skills and Competencies:Excellent communication and interpersonal skills.
• Qualities and Traits:Empathetic, patient, and problem-solving oriented.
• Responsibilities and Duties:Proficient in handling inquiries across multiple communication channels.
• Working Conditions:Ability to work in a fast-paced environment.