Key Responsibilities

• Serve as the primary point of contact for external clients and partners
• Build, maintain, and strengthen long-term client relationships (PR & account nurturing)
• Lead business discussions, proposals, and strategic alignment with clients
• Translate client needs into clear internal briefs for media buying and creative teams
• Manage client expectations and ensure smooth communication between clients and internal teams
• Handle negotiations on pricing, scope, and contract terms
• Identify upsell and cross-sell opportunities within existing client accounts
• Support new business acquisition through networking, referrals, and pitching
• Represent the agency in meetings, presentations, and industry events

Requirements

• 1 – 3+ years of experience in Business Development / Account Management / Client Servicing
• Strong communication, presentation, and interpersonal skills (English required; Chinese is a plus)
• Experience in digital marketing, advertising agency, or e-commerce ecosystem
• Solid understanding of TikTok Ads / performance marketing concepts (no hands-on execution required)
• Strong commercial awareness and negotiation skills
• Ability to manage multiple stakeholders and high-pressure client situations

Preferred Qualifications

• Experience handling regional or international clients
• Background in PR, branding, or strategic partnerships
• Familiarity with TikTok ecosystem (TikTok Shop, content strategy, influencer ecosystem)
• Experience working with fast-scaling teams or startups

What This Role Is NOT

• Not responsible for campaign setup or daily ad operations
• Not required to manage ad accounts or execute media buying
• Not a purely internal or operational role

What We’re Looking For (Core Traits)

• Strong presence and credibility in front of clients
• Ability to communicate clearly, confidently, and persuasively
• High EQ in handling client relationships and expectations
• A business mindset, not just task execution

Job Type: Permanent

Work Location: In person