Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle. 

Responsibilities:

Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle. 

Business Requirements Analysis

• Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
• Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
• Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
• Liaise with relevant users on the UAT plans and test case preparation.
• Conduct system test results verification, and sampling review prior to releasing the system for UAT
• Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
• Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
• Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle

Quality Assurance

• Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages

Service Reliability

• Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
• Collate feedback on system bugs and performance issues and submit them to IT for resolution
• Monitor implemented systems and identify areas for improvement

Change and Issues Management

• Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards

• Bachelor’s degree in Information Technology or related field or a combination of education and experience.
• 3 to 5 years’ experience as Business Analyst
• Relevant experience in life/health insurance (Policy Administration and/or Claims)
• Experience developing procedural documentation and presentations.
• Experience in process mapping (current state/future state)
• Experience in data flow mapping
• Experience in process improvement/re-engineering
• Stakeholder management
• Highly Developed Communication and Relationship Skills
• Organized and Systematic
• Good Analytical Skills
• Proactive/Critical Thinking
• Negotiating Skills
• Creative Problem-Solving Skills