Role Overview

As Collections Admin Support, you will be the primary liaison between our customers and our financial goals. You are not just "collecting payments"—you are a problem solver. Using your expertise in non-voice communication (Chat & Email), you will guide customers through their financial challenges by offering tailored payment solutions that help them stay on track while ensuring our business remains healthy.

Key Responsibilities

• Manage high volume of customer interactions via chat and email, ensuring each response is empathetic yet professional.
• Proactively offer and negotiate flexible payment options to help customers resolve their outstanding balances.
• Use your persuasion skills to educate customers on the importance of timely payments and convince them to commit to a sustainable payment plan.
• Maintain accurate records of all digital conversations and payment agreements to ensure a seamless experience for the customer and the team.
• Work closely with the Collections Lead to identify common customer "pain points" and suggest ways to improve our messaging templates.

Qualifications & Competencies

Essentials (Must-haves):

• At least 1–2 years of experience in a Customer Support or Collections role, with a proven track record of handling difficult conversations.
• Exceptional written English skills; you can explain complex payment terms in simple, easy-to-understand chat or email messages.
• You have a natural talent for persuasion. You can quickly understand a customer's situation and offer the right payment plan to reach a fair agreement.
• Comfortable navigating tools and multiple chat windows simultaneously without losing focus on quality.

Advantageous (Nice-to-haves):

• Experience in the FinTech or Banking industry.
• Familiarity with local debt collection regulations and fair-collection practices.
• Previous experience in a "Non-Voice" role specifically focused on financial recovery.

Work Setup: Hybrid (2x onsite per week)

Work Schedule: Dayshift fixed weekends off

Work Location: Taguig City