Job Summary

The Billing and Collection Support Specialist is responsible for ensuring timely collection of outstanding balances by conducting daily follow-up calls to clients. The role requires high-volume calling, accurate documentation, and coordination with the AR Team to support effective billing and collection processes.

Key Responsibilities

• Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.
• Assist new clients with information and guidance on the available payment channels, if needed.
• Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.
• Monitor the aging of accounts and prioritize follow-ups based on due dates and company guidelines.
• Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.
• Follow up on clients who have promised to pay but have not settled their account on a weekly basis.
• Maintain professionalism and observe proper call etiquette at all times.
• Prepare daily and weekly summary reports of follow-up activities and collection status.
• Submit the required daily report by the end of every shift.
• Perform other work-related duties and responsibilities as assigned by management.

Technical Job Requirements

• At least 1 year of experience in Accounts Receivable, Collections, or Customer Service (preferred).
• Strong verbal communication skills.
• Ability to handle high-volume calls professionally and efficiently.
• Good attention to detail and strong documentation skills.
• Proficient in MS Office applications (Excel and Word).
• Ability to work under pressure and meet daily call targets.

Key Competencies

• Strong follow-through and persistence.
• Time management.
• Customer handling.
• Data accuracy and reporting.

Compensation Package

• Salary offer: Php 23,000.00 to Php 25,000.00.
• Incentives.
• HMO and insurance provided upon regularization.
• Government-mandated contributions.
• SL and VL.
• Available to start immediately.