Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience Level:

• 1-3 years of relevant experience in the IT industry.

Skills and Competencies:

• Proficient in technical skills including troubleshooting and problem-solving.
• Advance computer literacy, familiar with a variety of software and hardware.
• Effective communication skills, both written and verbal.
• Experience with Microsoft Dynamics or similar platforms.

Responsibilities and Duties:

• Troubleshoot technical issues and provide timely customer support.
• Coordinate with the IT team to enhance system performance.
• Develop and implement IT policies and best practices.

Working Conditions:

• Office setting, may require occasional travel.
• Participation in ongoing learning and training opportunities.

Qualities and Traits:

• Analytical thinker with attention to detail.
• Ability to work independently and as part of a team.
• Adaptable to new technologies and fast-evolving environments.