Job Purpose

The Asset & Repairs Coordinator is responsible for coordinating and managing responsive repairs, planned maintenance, compliance activities, and property asset records across the organisation's housing portfolio. The role ensures repair requests are logged, prioritised, and completed efficiently while maintaining excellent communication with tenants, contractors, landlords, and internal teams.

The successful candidate will play a key role in ensuring properties remain safe, compliant, well-maintained, and fit for purpose, whilst delivering high levels of customer service and supporting effective asset management.

Key Responsibilities

Repairs Coordination

• Receive repair requests via CRM systems, telephone, email, and support staff.
• Log repair requests accurately with clear descriptions, dates, priorities, and reference numbers.
• Assess and prioritise repair requests based on urgency and risk.
• Raise work orders and allocate repairs to approved contractors.
• Monitor repair progress from initial report through to completion.
• Ensure emergency repairs are escalated immediately.
• Keep tenants informed throughout the repair process.

Contractor Management

• Schedule contractor appointments and property access.
• Liaise with contractors regarding repair progress and completion times.
• Obtain quotations where required.
• Monitor contractor performance against agreed service standards.
• Ensure completed works meet quality expectations.
• Escalate delays or performance concerns.

Asset Management Support

• Maintain accurate property asset records.
• Update property databases with repair history and maintenance information.
• Assist with planned maintenance programmes.
• Support property inspections and condition surveys.
• Record component replacement dates and lifecycle information.
• Help identify future maintenance requirements.

Property Inspections

• Arrange routine property inspections.
• Coordinate access with tenants.
• Record inspection findings.
• Raise repair works following inspections.
• Monitor completion of recommended actions.

Tenant & Customer Service

• Provide excellent customer service to tenants.
• Respond to repair enquiries professionally and promptly.
• Keep tenants updated on repair progress.
• Manage expectations regarding repair timescales.
• Handle complaints relating to repairs and maintenance.
• Work closely with housing and support teams to resolve issues.

Administration

• Maintain accurate repair records.
• Update internal trackers and asset systems.
• Produce repair reports and contractor performance reports.
• Process invoices relating to completed works.
• Ensure documentation is completed accurately.
• Assist with budget monitoring where required.

Health & Safety

• Ensure repair works comply with health and safety requirements.
• Report health and safety concerns immediately.
• Escalate safeguarding or serious property hazards.
• Support emergency repair coordination when required.

Essential Skills & Experience

• Previous experience within property maintenance, housing, repairs coordination, facilities management, or asset management.
• Excellent organisational and administrative skills.
• Strong communication and customer service skills.
• Experience coordinating contractors.
• Ability to prioritise competing workloads.
• Strong attention to detail.
• Good IT skills including Microsoft Office and CRM/property management systems.
• Ability to work independently and as part of a team.

Desirable Experience

• Experience within social housing, supported housing, or property management.
• Knowledge of housing repairs processes.
• Understanding of statutory property compliance requirements.
• Experience using housing management or repairs management software.
• Knowledge of health and safety legislation relating to residential properties.

Personal Attributes

• Highly organised and methodical.
• Strong problem-solving skills.
• Excellent communicator.
• Customer-focused.
• Proactive and self-motivated.
• Calm under pressure.
• Able to manage multiple priorities.
• Professional and approachable.
• Reliable with excellent attention to detail.
• Team player with a positive attitude.

Core Competencies

• Repairs Coordination
• Asset Management
• Contractor Management
• Property Maintenance
• Compliance Management
• Customer Service
• Communication
• Planning & Organisation
• Problem Solving
• Record Management
• Time Management
• Health & Safety Awareness
• Relationship Management
• Attention to Detail