Position Description:

We are looking for a Technical Architect (Manager Expert), with expertise on Generative AI and has background experience in working with Customer Experience (CX) related solutions, to design our development projects and oversee programs to ensure the proper architecture is implemented.

Your future duties and responsibilities:

In this role, you should be an excellent communicator who is able to translate complex requirements into functional and technical architecture design. You are expected to own and guide the development team to ensure that each project is delivered as planned.

This is a senior role and your goal is to ensure that our automation development projects are designed in the most effective way, projects are delivered on time and per expectations, and internal automation development framework operates properly, and adheres to Industry standards.

Essential Functions:

Your main responsibilities as Technical Architect are as follows:

. Understand client needs to define automation development specifications

. Propose and implement scalable design, software improvements and optimization solutions

. Provide extensive code reviews with software engineers

. Develop both front-end and back-end with tests and standards in place

. Helps analyze business software requirements and comply to SLA requirements

. Conduct business analysis to capture end to end requirements

. Plan and design the structure of a technology solution, come up with estimates and create a proposal

. Communicate system requirements to software development teams

. Evaluate and select appropriate software or hardware and suggest integration methods

. Own and Oversee oversee assigned programs (e.g. conduct code review) and provide guidance to team members until delivery of the project

. Assist with solving technical problems when they arise

. Ensure the implementation of agreed architecture and infrastructure

. Address technical concerns, ideas and suggestions

. Meet with the governance team to relay project updates, risks and issues

. Train junior members to conduct Business Analysis and Architectural Design

. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA) in terms of:

1. Incident Management

2. Problem Management

3. Service Requests

4. Change Management

Skills:

*Artificial Intelligence

*English

*Solution Analysis

*Solutions Architecture

*Technical Analysis

*Technical Architecture