Support Claims Processing and Documentation:

• Assist in processing claims by reviewing and organizing documentation, verifying information, and ensuring completeness.
• Prepare and submit claims documentation to insurers or relevant parties as needed.
• Track claim progress and follow up with relevant stakeholders to ensure timely resolution.

Collaboration with Insurance Providers:

• Communicate and collaborate with insurance providers to resolve claim issues, obtain necessary approvals, and follow up on claim statuses.
• Ensure that all insurance-related documentation is completed and submitted in accordance with provider guidelines.
• Work with insurance providers to ensure claims are processed accurately and efficiently.

Collaboration with the Repair Team:

• Coordinate with the repair team to ensure that repair estimates, job orders, and claims processing are aligned.
• Ensure that repair details and job orders are correctly documented for claims submission.
• Work closely with the repair team to manage and track repair status, ensuring claims are processed promptly and efficiently.

Administrative Support:

• Manage office documentation and records related to claims, expenses, and general administration.
• Handle incoming calls and emails, responding to client inquiries and routing requests as needed.
• Maintain organized records and filing systems to ensure easy access and retrieval of documents.

Financial Support and Petty Cash Management:

• Manage petty cash transactions, record expenses, and replenish funds as necessary.
• Assist with processing accounts receivable (AR) and accounts payable (AP) by recording transactions and ensuring documentation is accurate.
• Prepare expense reports, assist with job order tracking, and help monitor the budget for repairs and claim-related expenses.

Inventory and Supplies Management:

• Track office and repair inventory to ensure adequate supplies are available for daily operations.
• Coordinate with suppliers and handle purchase orders as necessary for office and claims-related supplies.

Coordination with Internal Teams:

• Support the claims and operations teams by providing updated information and assisting with additional documentation as required.
• Collaborate with colleagues on handling job orders and coordinating schedules for claims processing.

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database management.
• Prior experience in customer service or administrative roles is a plus.
• Detail-oriented with a focus on accuracy and quality.
• Proactive and self-motivated, with a strong work ethic.
• Adaptable and open to learning new processes and systems.
• Strong problem-solving skills and the ability to handle challenges with a positive attitude.