1. Reception Duties:

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

2. Administrative Support:

• Manage and distribute incoming mail and deliveries.
• Schedule and coordinate appointments and meetings.
• Assist in the preparation of meetings and conference calls.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

3. Clerical Tasks:

• Perform basic bookkeeping, filing, and data entry.
• Update calendars and schedule meetings.
• Prepare and maintain office correspondence, reports, and documents.
• Order office supplies and keep inventory of stock.

4. Customer Service:

• Respond promptly to customer inquiries.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication.

5. Team Support:

• Assist colleagues with administrative tasks as needed.
• Participate in team meetings and contribute to office projects and initiatives.

• Graduate of any college courses
• With at least 2 years of relevant work experience
• Proficient in MS Office applications
• Excellent business communication skills