Description

• Provide excellent customer service through various online platforms, addressing inquiries promptly and effectively.
• Assist customers with product information, troubleshooting issues, and resolving complaints.
• Maintain an up-to-date knowledge of the company's products and services.
• Document customer interactions accurately and efficiently for future reference.
• Able to work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (preferred)
• Experience Level: 0–2 years (Fresh graduates welcome)
• Skills and Competencies: Strong communication skills, both written and verbal
• Qualities and Traits: Positive attitude, empathy, and patience in dealing with customers
• Responsibilities and Duties: Ability to follow up on customer inquiries in a timely manner
• Working Conditions: Comfortable working in a remote or online environment