As a Customer Service Associate for our Online Shopping & E-Commerce account in Clark, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.

What you’ll bring to the table:

• Assist customers in setting up and troubleshooting their devices
• Address customer queries via phone, email, and web chat using the business services system
• Identify customer needs, clarify technical information, research issues, and provide solutions
• Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge of computers
• Good customer service and problem-solving skills 
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.