Customer Service Representative

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, troubleshooting, and order processing.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Positive attitude, patience, and a willingness to learn.