Customer Service Representative

Job Requirements

• At least 6 months of Customer Service experience in the BPO industry
• Completed at least 2 years in college (undergraduate or graduate level)
• Open to Associate Degree and Vocational graduates
• Willing to work on a shifting schedule
• Amenable to work onsite in McKinley Hill, Taguig
• Must be available for an onsite interview

Responsibilities

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers