GOC Data Encoder & Customer Support

Description

• Process and encode data accurately into the system.
• Provide timely and effective customer support via phone, email, and chat.
• Assist in troubleshooting and resolving customer inquiries and issues.
• Maintain and update customer information and records regularly.
• Collaborate with team members to improve data encoding and customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in data entry and customer support.
• Skills and Competencies: Proficiency in data entry software and customer relationship management (CRM) tools.
• Qualities and Traits: Strong attention to detail and excellent communication skills.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.