CSR

BLENDED ACCOUNT

• Provide exceptional customer service to clients via phone, email, and live chat.
• Assist customers with inquiries related to financial products and mortgage options.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Collaborate with the collections team for B2B transactions and follow up on outstanding accounts.
• Document customer interactions and feedback for process improvement.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in customer service or related field
• Skills and Competencies: Strong communication skills and problem-solving abilities
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Empathetic, patient, and highly organized