Customer Care Specialist – Telco Account (Non-Voice)

Position: Customer Service Representative

Account: International Telco Account

Channel: Non-Voice / Chat Support

Location: Eton Centris (G/F South Tower, Three Cyberpod Centris, Eton Centris, EDSA corner Quezon Avenue, Diliman District, Quezon City)

Job Description

We are looking for motivated and customer-focused Customer Service Representatives to join our international Telco Account. This is a non-voice/chat support role where you will assist customers through online chat, address their concerns, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle customer inquiries and concerns through chat support.
• Provide accurate information regarding telecommunications products and services.
• Assist customers with account-related concerns, billing inquiries, service issues, and basic troubleshooting.
• Identify customer needs and provide appropriate solutions.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism and excellent customer service throughout every interaction.
• Meet established performance, productivity, and quality targets.

Qualifications

• High School Graduate (Old Curriculum) or equivalent.
• Senior High School Graduate
• At least 1 month of BPO experience
• Excellent written English communication skills.
• Strong typing, comprehension, and problem-solving skills.
• Comfortable handling multiple chat conversations and tasks.
• Willing to work on shifting schedules, including nights, weekends, and holidays.

Compensation & Benefits

• Salary: PHP 19,000 – PHP 22,000
• Paid training
• HMO and healthcare benefits
• Government-mandated benefits
• 13th Month Pay
• 20% Night Differential Pay
• Career growth opportunities
• Incentives and employee rewards

Don’t miss the opportunity to start or grow your BPO career in the Telco industry!

Apply now and take the next step toward a rewarding career!