Healthcare Customer Service Representative

SALARY & BENEFITS

Salary Package: ₱18,000 – ₱21,000

Upon Hire:

• ₱18,000 Basic Pay
• ₱1,000 Flex Fund Allowance
• ₱2,000 Account Premium
• 20% Night Differential
• HMO coverage for employee – Day 1
• HMO dependent upon certification
• Life & Accident Insurance
• Annual salary increase based on performance
• 13th & 14th Month Pay
• Government-mandated benefits

WHY JOIN?

Healthcare account

Voice Customer Service

No BPO experience required

Fresh graduates are welcome

Competitive salary package

₱2,000 Account Premium

Day 1 HMO

Night differential

Career growth opportunities

Accessible Bridgetowne location

JOB RESPONSIBILITIES

As a Customer Service Representative, you will:

• Handle inbound customer calls and assist with account-related concerns
• Provide accurate information and appropriate resolutions to customer inquiries
• Listen actively and identify the customer's needs
• Handle customer concerns professionally and empathetically
• Document customer interactions accurately in the system
• Follow company policies, procedures, and quality standards
• Escalate complex concerns to the appropriate department when needed
• Meet assigned customer service, quality, and productivity goals