Description

• Provide outstanding customer service and support to clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services.
• Document service requests and technical solutions in the company database.
• Collaborate with team members to ensure effective communication and problem-solving.
• Upsell relevant products and services based on customer interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in customer service or technical support role
• Skills and Competencies: Strong customer service skills and experience in a call center environment
• Qualities and Traits: Excellent communication skills in English
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Working Conditions: Availability to work in shifts, including evenings and weekends