Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate customer records and update information in the database.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Collaborate with team members to enhance customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to handle high-stress situations and manage customer expectations.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.