Key Responsibilities

• Handle customer inquiries and concerns through voice, chat, email, or other supported communication channels.
• Provide accurate, professional, and timely assistance to Spanish- and English-speaking customers.
• Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
• Communicate effectively in English and conversational Spanish.
• Document customer interactions, requests, and resolutions accurately.
• Follow company policies, procedures, and quality standards.
• Meet established performance, productivity, and customer service metrics.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain professionalism and a customer-focused approach at all times.

Qualifications

• Must be at least a high school graduate.
• Conversational Spanish skills required; no advanced certification is necessary.
• Experience as a Bilingual Spanish CSR is preferred but not required.
• Must have at least one (1) year of BPO customer service experience.
• Must be willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City.