Onsite | Bridgetowne, Quezon City / Ortigas, Pasig City

Are you confident communicating in English and conversational Spanish? Join our team as a Spanish Bilingual Customer Service Representative and be part of a customer-focused environment where your communication skills can make a real difference!

We’re looking for motivated and service-oriented individuals who can assist Spanish- and English-speaking customers while delivering a professional and positive customer experience.

What You’ll Do

• Handle customer inquiries and concerns through voice, chat, email, and other supported channels.
• Provide accurate, professional, and timely assistance to Spanish- and English-speaking customers.
• Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
• Communicate effectively in English and conversational Spanish.
• Accurately document customer interactions, requests, and resolutions.
• Follow company policies, procedures, and established quality standards.
• Meet required performance, productivity, and customer service metrics.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain a professional, positive, and customer-first approach at all times.

What We’re Looking For

• At least a high school graduate.
• Conversational Spanish skills are required — no advanced Spanish certification is necessary.
• At least 1 year of BPO customer service experience is required.
• Previous experience as a Spanish Bilingual CSR is an advantage, but not required.
• Strong English communication and customer service skills.
• Willing to work onsite in either:
• Bridgetowne, Quezon City
• Ortigas, Pasig City

Why Join Us?

If you’re ready to use your Spanish skills, grow your BPO career, and work in a dynamic customer service environment, we’d love to hear from you!

Apply now and take the next step in your career as a Spanish Bilingual CSR!