NON VOICE ACCOUNT

Description

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and feedback for process improvement.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Assist in account management and support with back-office tasks as needed.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 1-3 years in customer service or related field
• Skills and Competencies: Proficient in English Language, Customer Service skills, Strong Work Ethic
• Qualities and Traits: Excellent Interpersonal Skills, Problem Solving abilities, Financial Literacy
• Responsibilities and Duties: Scheduling and organizing customer appointments and follow-ups
• Working Conditions: Fast-paced environment with varying levels of customer interactions
• Skills and Competencies: Organizational skills and discretion in handling sensitive information