Customer Service Representative

Description

• Assist customers via phone, email, and chat, addressing inquiries and resolving issues effectively.
• Provide accurate product information and troubleshoot customer problems promptly.
• Document customer interactions in the CRM system for future reference.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Follow up on customer interactions to ensure full resolution of their concerns.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years in a customer service role.
• Skills and Competencies: Proficient in English language, excellent customer service skills, experience in a call centre environment.
• Qualities and Traits: Strong communication skills, empathetic attitude, ability to handle stressful situations.
• Working Conditions: Primarily office-based, may involve evening and weekend shifts.